Changing your mind
For eligible goods bought online, you can tell us that you wish to cancel within 14 days of receiving the item. You then have a further 14 days to return it. Contact us at hello@littlehappydrop.co.uk before sending anything back so we can provide the return instructions. Unless the item is faulty or incorrect, you are responsible for the return postage.
Condition of returned items
Please return items unused, in their original condition and with their original packaging where possible. You may inspect an item as you would in a shop, but if it has been used, damaged through misuse or handled beyond what is reasonably necessary, we may reduce the product refund in proportion to the loss in value. If the item has been left with no resale value, this deduction may be up to 100% of the product price where permitted by law. This does not affect your rights if the item was faulty, damaged or incorrect when it arrived.
Refunds
Eligible refunds will be made within 14 days of receiving the returned goods, or receiving evidence that they have been sent back. Where required by UK consumer law, we will also refund the cost of our standard outbound delivery.
Damaged or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us with your order number and clear photos of the product, outer box, inner packaging and delivery label. Please keep the item and all packaging while we review the case, as the delivery service may need to inspect them. We will arrange a replacement or refund at no extra cost. Reporting transit damage within 48 hours helps us make a prompt delivery claim, but it does not affect your statutory rights.
Personalised pieces
Items made to a customer’s specification or clearly personalised may not qualify for change-of-mind cancellation. Faulty personalised items remain protected by your legal rights.